Privacy Policy

Last updated: May 14, 2025

BLKBOX Intelligence LLC ("BLKBOX," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI phone receptionist services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and business type submitted through our demo request form.
• Usage data — IP address, browser type, pages visited, and time spent on the site, collected via cookies and analytics tools.
• Call data — for clients using our AI receptionist service, call transcripts, voicemail recordings, and caller information processed on your behalf under a Business Associate Agreement (BAA) where applicable.

2. How We Use Your Information

• To respond to demo requests and schedule consultations.
• To provide, operate, and improve our AI receptionist service.
• To send service-related communications (no unsolicited marketing).
• To comply with legal obligations.
• To analyze website traffic and improve user experience.

3. Cookies

We use cookies to analyze site traffic. You may accept or decline cookies using the banner displayed on your first visit. Declining cookies does not affect your ability to use the site. Your preference is stored locally in your browser and not transmitted to any server.

4. HIPAA Compliance

For clients in regulated industries (medical, dental, therapy), BLKBOX operates as a Business Associate under HIPAA. We sign Business Associate Agreements (BAAs) with covered entities and implement administrative, physical, and technical safeguards to protect Protected Health Information (PHI). Call data processed on behalf of covered entities is handled in accordance with HIPAA requirements and is never used for our own marketing or analytics purposes.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers — third parties who assist in delivering our service (e.g., cloud hosting, form processing), bound by confidentiality agreements.
• Legal requirements — when required by law, regulation, or legal process.

6. Data Retention

We retain contact form submissions for up to 24 months. Call data and transcripts are retained per the terms of your service agreement, typically 12 months, unless a longer period is required by law or requested by you.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at asun@blkboxintelligence.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, request deletion of their data, and opt out of the sale of personal information. BLKBOX does not sell personal information. To submit a request, email asun@blkboxintelligence.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: asun@blkboxintelligence.com
• Website: www.blkboxintelligence.com
• Location: Baltimore, MD